As a guild leader, which isn’t the easiest hat to wear in the first place, you have to deal with the majority of the player relations too. But what do you do when you have a player who suddenly G-quits? Well, for our guild, we tend to treat this as a burned bridge. By that, I mean, they’ve decided to leave and we aren’t going to go follow and beg them to reconsider.
Usually, when you look at the situation as a whole, the person had an unresolved issue, but didn’t come to the proper person with it, or didn’t want to hear the explanation. Sometimes it’s suspected that they are using the unresolved issue as an excuse to jump ship. Other times, it’s truly miss-communication at it’s finest. The person who left may have taken something out of context, or felt like they weren’t being valued.
How do you fix this? For the most part, you can’t fix how other people perceive things. You can try to explain it in a different way, but sometimes the feelings have already settled in. Having a guild charter helps, because you can clarify a policy if it was unclear, and direct the person to the policy if they feel you aren’t being fair.
Some people will still find that a /gquit is their only option to be heard. This is problematic though, because at this point, burned bridges leave the impression of drama. I see an out of the blue, unexplained gquit as a dramatic answer to a simple problem, and as such, it leaves me to believe that the person who left will continue to be dramatic if they come back. Sort of like the kid who threatens to run away because mom makes him eat his peas. This kid isn’t going to change his attitude about the peas, he just wants his mommy back.
If the person is leaving the guild and comes to us though, and leaves on a good note, usually they are welcomed back if they decide to rejoin at a later time. Situations change, some people will want to be more hardcore than we are, some will want to be more casual than we are, and others, just may want to try a different server/faction/guild with their friends. The bottom line is, if you’re going to leave, leave on a GOOD note.
How does your guild handle burned bridges?